Frequently Asked Questions & Refund Policies

Are your methods similar to “crying it out”?

No. BUT…Crying is your child’s way of protesting change, and you can expect that making changes to their sleep habits will result in some protest. Implementing your plan will most likely involve at least some amount of protest so do be prepared for resistance.

However I will not suggest that you leave your child alone to cry themselves to sleep, nor will I ask you to ignore their cries. Together, we will develop a plan that you feel comfortable with, based on what you know about your child and what I learn about your family.

Fear of a great deal of resistance, is what keeps a lot of parents from delving into correcting sleep habits. Keep in mind that changing the sleep habits of anyone will be met with discomfort. If you are used to sleeping with a body pillow and suddenly don’t have one, you probably won’t sleep right for days, even weeks. Changing a child’s sleep habits is no different.

To combat fears of your little one having a really tough time, I suggest that parents take a good honest look at their family situation. You are likely feeling the strain of sleepless nights, having very little adult alone time (this is necessary for individual mental health as well as for a relationship to flourish) and probably not connecting as well as you could with others around you. That includes other kids if there are any, and you may be drifting apart as a couple. I hear this VERY often. To this I say: if you allow sleeplessness to create problems in all areas of familial life…you’ve done yourself a disservice. It doesn’t have to happen.

Aside from how parents are feeling in general and toward each other, I also coach my clients to look at how they are functioning as parents. If you are irritable, tired, worried, overwhelmed, resentful, or any of the other emotions that come with extreme sleep deficit…then you can’t possibly be the parent you had hoped you would be. You need rest to be able to function, and spending all your time trying to get a baby to sleep in whatever manner that works (for a few minutes) is not going to help you achieve that.

What ARE your methods?

I can’t really outline my methods here, as they are pretty detailed and different for every family and depend on a very long list of variables but, I can promise that my approach is actually really simple once it’s customized for you.

I want to motivate you to make the changes you need, to improve sleep and sleep habits in your home. Therefore, we will go over truthful and common sense information about WHY sleep is so important for your child’s well-being and for your family in general.

You will have a comprehensive step-by-step plan that encourages your involvement and lets you make some choices about what is the right approach for your child, with my guidance. You will have as much or as little personalized support from me as you would like, for the duration of your sleep coaching experience.

You will see measurable success as long as you stick to your plan and take your commitment to improving sleep strategies seriously!

What payment types can I use?

Payment for online/telephone consultations or email support must be made two days prior to our meeting or commencement of email support, and can be done via PayPal or by email money transfer.

Payment for in-person consultations can be made as above, or by cash or cheque at the time of our meeting.

How fast will I see results?

 
All children respond to sleep training differently. Measuring your child’s success will help show their progress and highlight areas for improvement. You shouldn’t expect your child to sleep 12 uninterrupted hours on the first night of sleep training (although it does happen!). Please note that while nighttime sleep habits tend to improve very quickly, napping can take several more weeks to fall into place and can require a good deal of shifting awake and nap times, and trial and error. Do not be discouraged if naps are not going as well as night time sleep at first. The most important thing is to help your child learn to sleep independently; schedules and timing can be a work in progress.

 
What type of follow up support do you provide?

 
When parents entrust me, as their child’s “sleep coach,” either through one-on-one consultations or seminars, they are placing a great deal of trust in me, and I want to let you know that I take this responsibility very seriously. All of my packages include follow up support to ensure that your child’s sleep plan remains appropriate for the sleep issues they are facing. This also allows me to provide guidance and support and to help you set future goals for continued progress.

 
Do you support breastfeeding?



Absolutely. As a sleep consultant I support a family’s decision to breastfeed, bottle feed, or use a combination of both. Sleep plans are customized to align with your family’s needs and to ensure the continued health of your child.

 
How do I know if your services are right for me?

 
Contact me to book a complimentary 15-minute phone consultation, at regan@eatplaysleep.ca or call the office at 403.986.8444. This consultation will allow me to hear more about your child’s sleep issues, offer advice and help you to determine which service best meets your needs.

What is your refund policy?

If, for any reason you require a refund, please review the following stipulations:
E-mail service/support packages must be refunded within the first two e-mail exchanges.

Telephone consultations/support packages must be canceled and refunded prior to our consultation meeting for a full refund, or will be eligible for a partial refund based on the time invested in preparing for our meeting and putting together your child’s plan.

All products and services must be refunded within 60 days of the original purchase date.

Unused consulting services will not be partially refunded, but consulting services never expire.

Consulting services are non-transferable to another party.

If you have any questions about our refund policies please feel free to contact me!